Support

Customer support and contact

For consumer questions, accounts and partnership enquiries, contact TIMES GLOBAL SHOPPING CO., LIMITED through the details below.

Please include the app name, issue type and a reply method. We usually respond within 1–2 business days.

Monday–Friday 09:00–18:00 (Hong Kong time)

AddressUNIT 9, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

TIMES GLOBAL SHOPPING CO., LIMITED

Reach us

Get in touch

General enquiries are handled during business hours. For orders or after-sales, include the order number, channel and a short description.

Orders: include the purchase channel, order number and issue.
Accounts, privacy and deletion: write from your registered email or phone; we verify identity first.
Partnerships: introduce your company, brand, category and proposed cooperation.

Message

Name, phone and email are required. Company name is optional. International phone numbers are accepted.

Legal

To learn how personal information is handled, or how to request account deletion, please read the privacy policy and terms of use.